15 May'24
16 May'24
1 room, 2 guests
Hotel Mall Palace
The Mall Road, Uttarakhand | Wed, 15 May - Thu, 16 May | 1 Room, 2 Adults
₹2,775
₹1,998
/ night + ₹425 taxes & fees
Hotel Mall Palace
3-star Hotel · The Mall Road, Mussoorie
3.9
30+ ratings
Friendly Staff ·
Great View ·
Scenic
AI generated highlights from recent guest reviews
Cancellation till check-in available
With ClearChoice Max powered by Cleartrip
Amenities
Housekeeping services
Lift/ Elevator
Restaurant
Parking
Airport shuttle service
Concierge desk
Property rules
Check-in: After 12:00 PM, Check-out: 10:00 AM
Cancellation till check-in available, with ClearChoice Max
Guests below 18 years of age allowed
Alcohol consumption NOT allowed within the premises
Pets NOT allowed within the premises
About property
See all 54 photos
₹1,998
+ ₹425 taxes & fees
/ night
₹2,775
28% off
Cleartrip ratingsCleartrip's ratings are determined using a proprietary algorithm, reflecting recent real-world guest experiences.
Cleartrip's ratings are determined using a proprietary algorithm, reflecting recent real-world guest experiences.
3.9
30+ ratings
5
10
4
10
3
10
2
3
1
3
3.4
4.5
3.7
5.0
AI generated summary from recent guest reviews
Location
4.0
Travelers say the hotel has a great location with supportive staff. They also mention the splendid sunset & sunrise view from the terrace and the hotel being a 1km walk from the library chowk.
Convenient Location
Room Comfort
--
Too few ratings
Some travelers have generally found the rooms to be spacious, comfortable, and well-maintained. However, there have been some complaints about cleanliness issues.
Spacious room
Clean Room
Dining Variety
4.0
Travelers have praised the breakfast spread at the hotel, mentioning that it offers a good variety of options. The breakfast quality and food quality in general have been positively reviewed. There are mentions of an on-site restaurant, but no specific details about its offerings or dining experiences.
Breakfast Spread
Food Quality
Service
2.5
Travelers say the staff is supportive, polite, and cooperative. However, there are mixed reviews about the staff, with some mentioning good and polite staff while others describe them as arrogant and rude. Service is also mentioned as below par.
Staff behavior
Service
Cleanliness
4.0
Travelers are highly impressed with the cleanliness of the hotel, noting that the rooms are tidy and well-kept, the facilities are in good condition, and the linen and beds are clean. They also appreciate the cleanliness of the washrooms and the overall hygienic standards of the hotel. Additionally, many guests mention the cooperative staff and the fact that early check-in is allowed, making their stay even more convenient.
Cleanliness
Value For Money
3.2
Travelers consistently appreciate the affordability of the accommodation, coupled with its convenient location, making it a top choice for lodging.
Value for Money
Reviews
Excellent hotel in mall road
5/5
·
AJEET KUMAR M on Jan 09, 2024
Hotel is located at mall road near roap way. I stayed in this hotel in Jan 2024 with my family , Very good experience about Hotel location , scenic view from balcony , rooms , staff services & food . However I want to share an incident that happened to me in that hotel. My daughter's health suddenly worsened at night around 4 am , I connected to the reception , One staff Manish was there , He immediately called his other staff Pooran , Even though so cold in the morning at around 5 am , Pooran took me to the doctor on two wheeler for my daughter . Really I salute to Pooran from my heart who helped me so much that night , may god give him much progress in life. However All other staffs were also very polite, well-behaved & knows how to handle their customer Overall I would recommend this hotel if you are looking for great place to stay in Mussoorie.
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location is an advantage
3/5
·
sushilchoudhary on Aug 26, 2023
Though we had very unpleasant welcome in this hotel and bad housekeeping experience but the location of this Htl is unbeatable. I didn’t like the base category room . Their Ac rooms are good to stay It’s an average category Htl so don’t keep high expectations like a good 3 star plus treatment. Food is ok , service is all fine however housekeeping seem to be an issue . we were given a damaged towel. Hotel owner is a nice young chap who clearly understand the importance of his direct client over a referral client.
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WORST HOTEL
1/5
·
Freedom49114698969 on Aug 16, 2023
"NEVER GO FOR THIS PROPERTY " Hotel rooms just look good in pictures , the bedsheets have leftover hairs on them and no cleaning done even after 2-3 requests. Washrooms are too smelly and even their furniture is old and broken The worst experience ever had in any hotel visited. Hotel staff is so arrogant and rude , ZERO hospitality, Even the owner himself is so rude that he doesn't listen to any of your problems. Don't get fooled by believing that this hotel is on mall road Walkablity of the hotel from the library chowk is around 1.5km (rickshaw cost-250) . Guests have to climb around 40-50 stairs to reach the hotel so it is very difficult for the old age citizens to get there. Hotel staff also Didn't came to pick up our luggage. A wise person would never go for this hotel.
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Good hotel, excellent location.... but POOR service
3/5
·
Don2009Kolkata on Aug 14, 2023
Hotel is good. Location is excellent. But service is below par. As I write, I'm still at #103 . I would point few things out. 1) The room is just beside the entrance stair. Hence, you cannot remove the curtains because of your privacy 2) Right after check-in I informed the Front Desk that the intercom in my room was not working. Not for once in last 2 days, anyone bothered to come & check. 3) You provide tea/ coffee amenities in room which is excellent. But again no suger / suger fee sachets were provided. I had to tell Front Desk yesterday. After that only I got some. Being a hotelier myself, these 3 basic errors are not acceptable to me. I've got a feeling that I faced these issues since my reservation was from an online portal ( lesser tariff than the Hotel Tariff quoted to me by mail) I'll perhaps book another hotel next time I visit Mussoorie
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Rat in room
1/5
·
parasagg28 on Aug 10, 2023
The room had a rat which tampered with our stuff n disturbed our journey So could not sleep whole night n had to change the room to another room in the middle of the night It Was a bad experience and would not really recomend it as it questions the hygiene
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Location
The Mall Road, Mussoorie, Uttarakhand, 248179
Rooms available
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Executive Room
Room Only
No meals included
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹289
/ night
by
₹1,998
+ ₹425 taxes & fees
/ night
₹2,775
28% off
Executive(Terrace)
Room Only
No meals included
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹389
/ night
by
₹2,398
+ ₹510 taxes & fees
/ night
₹3,330
28% off
Executive Balcony
Room Only
No meals included
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹389
/ night
by
₹2,798
+ ₹595 taxes & fees
/ night
₹3,886
28% off
No cost EMI from ₹1,131
Executive Balcony AC Top Floor
Room Only
No meals included
Cancellation policy
Non-refundable
Fully-refundable
till check-in
+ ₹479
/ night
by
₹3,197
+ ₹680 taxes & fees
/ night
₹4,440
28% off
No cost EMI from ₹1,292